Shipping & Returns
Returns
🔄We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hopespire.com . Please note that returns will need to be sent to the following address: Vetokuja 4, 01610 Vantaa, Finland
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@hopespire.com.
💥Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
🔄Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
🔄European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
💸Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hopespire.com.
🚚Shipping & Delivery
When will I receive my order?
⏰ Hopespire's orders have an average processing time of 3-6 business days so please note when purchasing. Customizable products may take longer to ship.
⏰ The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 7-20 business days. For further information, please read our shipping policy. You can also find average shipping times at each product page.
Due to the global impact of COVID-19 and seasonal demands, production and delivery times might be delayed by up to 5 business days more than the standard time frame. We truly apologize for this inconvenience and appreciate your understanding during this period.
Why was my order shipped separately?
We use print-on-demand partners to make products (Printify, Printful, Contrado, InkedJoy). Our print provider’s warehouses are located in different locations in the US, UK, China, Germany, Latvia, and Canada. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually.
You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! 📦
My order was shown “Delivered” but nothing was received. 📬
If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don't worry, there are a few possibilities and steps to do in that event.
It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.
Your neighbors and housemates might have received it in error. You might want to reach out to them.
Where do you ship from?
Hopespire’s products are manufactured and shipped out from different print provider’s centers in the US, Germany, Latvia, China, Canada, and the UK.
After-ship Issues
What if I receive a damaged/defective item?
💥We're sorry you received a parcel with damaged/broken/defective items!
If the product is damaged/broken, send us a photo of the broken product to info@hopespire.com. After we have checked the email, we will give you instructions on how to dispose of the product. You do not need to return the broken product to us.
I received someone else’s order/item. 📦
Our apology for the mix-up. It’s a rare occasion that happens once in while due to high seasonal demands.
You don’t need to try to reach out to the right recipient. Just fill out our contact form with a photo of the wrong item and get your replacement sent out asap.
I am still missing other items in my order.
If your missing item was shipped from a different fulfillment location, it may still be in transit to you. In case there is no other information on the remaining items, please reach out to us info@hopespire.com.
Order Placement📦
How to place an order?🛒
First of all, choose products that you love, and then click "Add to cart" and then hit "Checkout". If the product has the possibility of customization, give us the necessary information for customization (image / text).
Fill in the shipping details that are most likely to receive packages. Choose a suitable payment method and complete the order.
That's it! We will do the rest for you :)
I can’t find my order confirmation email.
If an order was placed and processed successfully, an automated order confirmation should have been sent to you via e-mail. Please check your Promotion/Spam/Junk mailbox if you do not see any emails in your primary inbox.
Also, it is recommended that you whitelist our notification email address in order to improve our email deliverability. If you still could not find it after checking, we recommend you Contact Us so we may investigate this for you.
Payments 💳
How can I pay for my order?
We offer safe shopping and accept payment via PayPal, Credit card (such as VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVERY, etc.). Therefore, you can choose the most suitable one for you.
Will my card's information be safe? 💳
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
My card is declined. What’s the reason?
Please make sure the following information is valid/correct:
Card number
Expiration date
Security code
Billing address
You should try to enter the information again if you have changed them recently.
If you have any questions, please contact us:
info@hopespire.com